(+254) 729 789 699 
General FAQ’s
MojoXpress is an export, logistics, and freight forwarding company headquartered in Nairobi, Kenya with an office in London, United Kingdom. We handle the movement of goods across borders — by air, sea, and road — connecting Kenyan and African businesses to global markets.
We handle a wide range of commercial cargo including agricultural products, manufactured goods, consumer products, and industrial equipment. If you have specific or sensitive cargo, reach out to us directly and we'll advise on the best handling approach.
Yes. We work with exporters, importers, SMEs, large corporates, and individual clients who need reliable logistics support. Whether you're shipping a full container or a consolidated consignment, we have a solution for you.
We operate across major international trade lanes, with particular strength on Africa–Europe, Africa–Asia, and intra-Africa corridors. Contact us with your origin and destination and we'll confirm whether we can service that route.
Simply reach out via our website or email us at [email protected] with your cargo details — including type of goods, estimated weight/volume, origin, and destination. We'll respond with a tailored quotation within 24 hours.
Yes. MojoXpress operates in full compliance with Kenyan trade and customs regulations and applicable UK laws. We stay up to date with international trade compliance requirements to ensure your shipments move without legal complications.
Operational FAQ’s
We provide shipment tracking updates throughout the transit journey. Once your cargo is on the move, you'll receive tracking references and regular status updates. For real-time visibility, speak to your dedicated MojoXpress coordinator.
Transit times vary depending on the mode of transport, origin, destination, and customs clearance timelines. As a general guide, air freight typically takes 3–7 days and sea freight 15–45 days depending on the route. We'll give you a specific estimated timeline with your quotation.
Yes. MojoXpress offers full customs clearance assistance, including preparation and submission of export documentation. We work with customs authorities in Kenya and coordinate with agents at the destination country to ensure smooth clearance.
Required documents typically include a commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and any applicable export licences or permits. The exact requirements depend on the cargo type and destination country — we'll guide you through the full checklist.
We do not automatically insure your cargo, but we strongly recommend it. MojoXpress can arrange comprehensive all-risk cargo insurance on your behalf as an add-on service. Just let us know when requesting your quote.
We take every precaution to ensure safe and timely delivery. In the rare event of a delay or damage, we'll notify you immediately and work to resolve the situation. Liability for damage or loss during transit is governed by the applicable international conventions and our Terms & Conditions, which we recommend all clients review before shipping.